Zendesk CSAT & DSAT Analysis—Beyond Survey Responses
Understand Zendesk customer satisfaction with AI-inferred CSAT on unrated tickets, DSAT reason analysis, and satisfaction breakdowns by agent, channel, and issue type.
Unlock solver-vs-touched splits, inferred CSAT, and root-cause DSAT insights with Qvasa Enterprise.
See the 'why' behind every unhappy Zendesk customer
Zendesk DSAT reasons in plain English
Pinpoint which agents *solve* well and which leave tickets happier than they found them. Drill into the DSAT reason to understand where Zendesk customer satisfaction can improve.
AI Inferred CSAT for Zendesk fills the response gap
Our model predicts Zendesk CSAT on unrated tickets in milliseconds—so that silent majority finally counts in your satisfaction metrics.
Proactive alerts when Zendesk CSAT slips
Set a Zendesk CSAT threshold—say CSAT < 90%—and get alerts via Slack, email, or SMS the moment satisfaction trends head south.
Zendesk CSAT & DSAT Features by Plan
| Basic | Professional | Enterprise | |
|---|---|---|---|
| Features | Free / Essentials | Request a Demo | Request a Demo |
| Native Zendesk CSAT capture | Included | Included | Included |
| CSAT split by *solver* | Not included | Included | Included |
| CSAT split by *any assignee* | Not included | Included | Included |
| AI-inferred CSAT on unrated tickets | Not included | Not included | Included |
| DSAT reason (3-7 words, generative) | Not included | Not included | Included |
| Separate ‘Inferred CSAT’ metric | Not included | Not included | Included |
| Threshold alerts on CSAT drop | Not included | Not included | Included |
| Alert channels | Slack · Email | Slack · Email | Slack · Email · SMS |
| Standard Zendesk attrs filters | Included | Included | Included |
| Limited custom fields (checkbox / dropdown / multiselect) | Included | Included | Included |
| Full field filtering (all custom, text, org, groups…) | Not included | Included | Included |
| Filter by any AI label | Not included | Not included | Included |
| Click-through to full ticket thread | Included | Included | Included |
| CSV export of filtered tickets | Not included | Included | Included |
| API access (incl. AI fields) | Not included | Not included | Included |