Zendesk Alerting
That Prevents
SLA Breaches

Set up real-time alerts on your Zendesk queues, backlogs, and AI-detected issues. Get notified via Slack, email, SMS, PagerDuty, or outbound webhook the minute metrics cross your thresholds.

Unlock 1-minute checks, multi-channel delivery, and AI-aware rules with Qvasa Enterprise.

Request a Demo View plans

Real-time Zendesk alerting for every CX team

01

Minute-level monitoring on any Zendesk metric

Backlog, wait time, CSAT dip, AI contact reason surge—if Qvasa can chart it, you can set an alert on it. Trigger on a fixed threshold or a percent deviation from baseline. Enterprise checks your Zendesk data as fast as every 60 seconds.
02

Set-and-forget Zendesk alert rules in seconds

Pick a widget, choose an operator, and type a number—done. No SQL or scripting, just plain-language guardrails your leads can own.
03

AI-aware alerting

Trigger on spikes in AI categories like *Product Deficiency* or a new DSAT reason. Catch issues humans would miss until it’s too late.
04

Deliver Zendesk alerts your way—without the spam

Slack, email, SMS, PagerDuty, or outbound webhooks. Slack alerts can @-mention the agents assigned to the breaching tickets, and alerts can include AI context like top contact reasons plus a dashboard image. Recovery thresholds stop flapping, auto-acknowledge stops repeat pings once a ticket is underway, and manual mode keeps alerting until you say it's fixed.
05

Alerts that act, not just notify

Wire an alert to an automation and let Qvasa respond for you. Capacity rules shift agent messaging concurrency when queues surge, and skill or channel swaps move the right agents to the breaching workload.
Explore Floor Control
  • Capacity rules adjust messaging concurrency
  • Skill & channel swaps on breach
  • Recovery thresholds wind automations back down
  • Full audit trail of every action

Zendesk Alerting Features by Plan

BasicProfessionalEnterprise
Features Free / Essentials Request a Demo Request a Demo
Alert on any demand and outstanding tickets. Included Included Included
Alert on any metric Not included Not included Included
AI category & generative triggers Not included Not included Included
Fixed or %-vs-baseline thresholds Not included Included Included
Group-by alerts (channel, brand…) Not included Included Included
Fastest check interval Hourly 10 min 1 min
Slack & Email delivery Included Included Included
SMS delivery Not included Not included Included
PagerDuty delivery Not included Not included Included
Outbound webhook delivery Not included Not included Included
Slack @-mentions of assigned agents Included Included Included
AI context & dashboard images in alerts Not included Not included Included
Alert-triggered automations Not included Not included Included
Recovery thresholds Included Included Included
Auto-acknowledge spam guard Included Included Included
Unlimited alert rules Limited Unlimited Unlimited
Admin-only rule creation Not included Not included Included
99.99% delivery SLA Included Included Included

Know
before the breach.

Start free, or see it on your own queues in a 30-minute demo.

Request a demo Start free