One place that sees every queue, channel, and tool on your floor, live, so the floor can run itself:
Every queue, agent, and SLA on your floor, live to the second. 1,500+ metrics across 20+ integrations, in one place.
Thresholds on any metric. A breach alerts the agents who own it, or fires an automation outright.
AI classifies every conversation as it closes: reasons, sentiment, CSAT in 25+ languages. When leadership asks about 11:20, the answer is waiting.
"They're actively assisting us in addressing some of our most significant challenges, including optimizing our live support staffing and alerting."
"Qvasa AI is a game-changer! The categorizations, the contact reasons, Inferred CSAT/DSAT - all the insight we need without spending unnecessary time sorting through tickets."
"I used to spend hours creating and maintaining custom field reports in Zendesk Explore, only to get a surface-level understanding of what was happening with my teams. It's truly a breath of fresh air."
"They've turned messy, hard-to-use reporting into clean, actionable insights that our team can actually rely on and put to work."
Start free, or watch it run on your own queues in a 30-minute demo.