Integrations

Deep, audits-based event ingestion for every ticket change. Qvasa understands your custom fields, organizations, groups, macros, business hours, and custom ticket statuses, so your metrics reflect how your desk actually runs.

Live visibility into chat and messaging conversations: volumes, wait times, response times, and agent availability, streamed in real time alongside the rest of your support data.

Call analytics sliced the way phone teams need them: per phone number, per schedule, and per skill. Track call volumes and performance across every line your team answers.

Article analytics for your help center, plus an installable JavaScript snippet with referrer attribution, so you can see which articles deflect contacts and which ones send tickets your way.

Track the back-channel work that resolves tickets. Qvasa ingests side conversation activity so escalations and internal collaboration show up in your metrics, not just the public thread.

Real-time monitoring across all Sunshine Conversations channels, including end-user device attributes. Track live conversation volumes, response times, and customer wait times as they happen.

Comprehensive analytics for the Quiq messaging platform: conversations, assignments, and agent statuses, all streamed into Qvasa dashboards and alerts.

Measure what your Zendesk AI agents actually accomplish. Track their conversations alongside human-handled work so you can see automation performance in the same dashboards as everything else.

Analyze bot performance on the Sunshine switchboard: deflection rates, resolution accuracy, and handoffs to human agents, so you know where automation helps and where it hands off.

Track Forethought bot conversations, analyze transcript quality, and measure deflection effectiveness. Pull conversation data directly into Qvasa workflows and dashboards.

Bring any bot's conversations into Qvasa through generic bot interactions. If your automation talks to customers, Qvasa can analyze it, whatever platform it runs on.

Connect Tymeshift, Zendesk's workforce management tool, so staffing data sits next to your live queue metrics and you can compare planned coverage against real demand.

Sync schedules from Assembled and track adherence against them. See who is supposed to be on, who actually is, and how that maps to what the queue is doing right now.

First-class Slack alerting: verified channels, @-mentions of assigned agents, live message preview as you configure, and dashboard images delivered straight into the conversation.

Send threshold alerts, daily reports, and custom notifications via email. Configure recipients, frequency, and formatted dashboard images for your team's needs.

Get critical alerts sent directly to your mobile device via SMS, powered by Twilio. Perfect for high-priority notifications that require immediate attention.

Route the alerts that matter into your on-call rotation. Qvasa threshold breaches can page the right responder through PagerDuty, just like an infrastructure incident.

Send alerts to any system with outbound webhooks. Supports HMAC signing, bearer, and basic auth, plus custom payloads so the receiving system gets exactly what it expects.

Go beyond notifications: capacity rules take write-back actions in Zendesk when conditions are met, so Qvasa doesn't just tell you about the problem, it acts on it.

Ingest CSV data from your S3 buckets and use S3 as storage for your Qvasa exports. Data flows both directions between Qvasa and your existing data lake.

Connect Google Cloud Storage buckets to move data between Qvasa and your GCP infrastructure, the same way teams on AWS use S3.

Export your data in bulk as CSV whenever you need it: for finance, for BI tooling, or for a one-off deep dive outside of Qvasa.

Put your dashboards on a schedule. Qvasa delivers recurring exports automatically, so stakeholders get the numbers without anyone pulling a report by hand.

Query Qvasa programmatically with the external async API. Kick off a request, poll for results, and pull your support data into whatever system needs it. Powers in-flight decisions too: one customer's AI agent checks live wait times through it before escalating to a human.

Give AI agents direct access to your support data through the AI Agent API, including MCP support, so the tools your team already uses can query Qvasa directly.

Single sign-on with Okta, Azure AD, Google, or any SAML 2.0 identity provider. Your team logs in the way your IT team already manages access.

Protect every account with two-factor authentication, adding a second layer of verification on top of passwords for teams not using SSO.