The phone floor, live.

50+ Zendesk Talk metrics with true speed-to-answer, abandonment, and miss rates, live queue monitoring, and AI-analyzed transcripts:

  • Every call metric per phone number, schedule, and skill
  • A dedicated real-time Live Talk dashboard, working inside Zendesk embeds
  • Call SLAs including answer time and handle time
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  1. 01

    Watch

    Calls waiting, longest wait, callbacks, and agents on calls, live. The Live Talk dashboard keeps the whole floor watching the same numbers, even inside Zendesk.

  2. 02

    Answer

    True speed-to-answer, with first-ring answer rate and ringing acceptance rate beside it. Abandonment and miss rate show up everywhere your other call metrics do.

  3. 03

    Transcribe

    Every call recording is transcribed, with AI decorating who said what. Transcripts flow into AI analysis and QA even when they never post back to the ticket.

50+ Voice metrics
3 Breakdowns: number, schedule, skill
4 Call SLA types

Hear your floor in numbers.

Start free, or see it on your own queues in a 30-minute demo.

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