Queue, wait-time, CSAT and more update in milliseconds-so you can operate with confidence.
Unlock unlimited boards, the full widget library, and sub-second refresh with Qvasa Enterprise.
Watch queue length, average wait, AHT, and live chats > 10 min roll in from Zendesk, Sunshine, and Quiq in real time. You'll know the moment you need to pull in extra agents—or send them home early.
Click any spike or datapoint to open the exact tickets—and every message—in Qvasa's own copy. Slice further, export to CSV, or assign follow-ups without leaving the dashboard.
Drop in widgets from our growing library—charts, leaderboards—and resize them any way you like. Add filters for tags, groups, AI categories… anything in Qvasa.
Auto-refresh turns any screen into a wall-board. Set thresholds on a widget and Qvasa pings Slack, email, SMS, PagerDuty, or an outbound webhook the minute you're about to miss SLA.
Give reps a link that shows only their own KPIs—no extra Zendesk roles to juggle. Managers stay focused on coaching, not permissions.
| Basic | Professional | Enterprise | |
|---|---|---|---|
| Features | Free / Essentials | Request a Demo | Request a Demo |
| Real-time Zendesk ingest | Included | Included | Included |
| Real-time Sunshine Conversations ingest | Not included | Included | Included |
| Auto-refresh | Not included | Included | Included |
| Historical backfill (pre-install) | Not included | Not included | Included |
| Drag-and-drop builder | Included | Included | Included |
| Widget library size | Core ticket | Ticket + chat | Full library |
| Max dashboards | Limited | Unlimited | Unlimited |
| Ticket metrics (AHT, backlog, CSAT) | Included | Included | Included |
| Chat / conversation metrics | Not included | Included | Included |
| Standard Zendesk attrs filters | Included | Included | Included |
| Limited custom fields (checkbox / dropdown / multiselect) | Included | Included | Included |
| Full field filtering (all custom, text, org, groups…) | Not included | Included | Included |
| Ticket drill-in (metadata) | Included | Included | Included |
| Ticket drill-in (metadata & conversation) | Not included | Included | Included |
| Pin-secured public link | Not included | Included | Included |
| Threshold alerts on widgets | Hourly | 10 min | 1 min |
| Alert channels | Slack · Email | Slack · Email | Slack · Email · SMS · PagerDuty · Webhooks |
| Viewer-filtered agent dashboards | Not included | Included | Included |
| CSV export | Not included | Included | Included |
| Live API access | Not included | Not included | Included |