Real-Time Zendesk Dashboards That Update in Milliseconds
Build live Zendesk dashboards with queue length, wait times, CSAT, and agent metrics updating in real-time. Perfect for TV wallboards and ops centers.
Unlock unlimited boards, the full widget library, and sub-second refresh with Qvasa Enterprise.
See Zendesk activity as it happens—no more blind spots
Instant pulse on every Zendesk channel
Watch queue length, average wait, AHT, and live chats roll in from Zendesk, Sunshine Conversations, and Quiq in real time. Your Zendesk dashboard updates the moment you need to pull in extra agents—or send them home early.
One-click drill-ins down to the ticket
Click any spike or datapoint to open the exact tickets-and every message-in Qvasa’s own copy. Slice further, export to CSV, or assign follow-ups without leaving the dashboard.
Drag-and-drop Zendesk dashboard builder
Drop in widgets from our growing library—charts, leaderboards, KPI scorecards—and resize them any way you like. Add filters for Zendesk tags, groups, AI categories… anything in your data.
Zendesk TV wallboard with auto-refresh
Auto-refresh turns any screen into a Zendesk wallboard. Set thresholds on any widget and get alerts via Slack, email, or SMS the minute you're about to miss SLA.
Viewer-filtered agent dashboards
Give reps a link that shows *only* their own KPIs-no extra Zendesk roles to juggle. Managers stay focused on coaching, not permissions.
Zendesk Dashboard Features by Plan
| Basic | Professional | Enterprise | |
|---|---|---|---|
| Features | Free / Essentials | Request a Demo | Request a Demo |
| Real-time Zendesk ingest | Included | Included | Included |
| Real-time Sunshine Conversations ingest | Not included | Included | Included |
| Auto-refresh | Not included | Included | Included |
| Historical backfill (pre-install) | Not included | Not included | Included |
| Drag-and-drop builder | Included | Included | Included |
| Widget library size | Core ticket | Ticket + chat | Full library |
| Max dashboards | Limited | Unlimited | Unlimited |
| Ticket metrics (AHT, backlog, CSAT) | Included | Included | Included |
| Chat / conversation metrics | Not included | Included | Included |
| Standard Zendesk attrs filters | Included | Included | Included |
| Limited custom fields (checkbox / dropdown / multiselect) | Included | Included | Included |
| Full field filtering (all custom, text, org, groups…) | Not included | Included | Included |
| Ticket drill-in (metadata) | Included | Included | Included |
| Ticket drill-in (metadata & conversation) | Not included | Included | Included |
| Pin-secured public link | Not included | Included | Included |
| Threshold alerts on widgets | Hourly | 10 min | 1 min |
| Alert channels | Slack · Email | Slack · Email | Slack · Email · SMS |
| Viewer-filtered agent dashboards | Not included | Included | Included |
| CSV export | Not included | Included | Included |
| Live API access | Not included | Not included | Included |