SLAs that match
how you actually work.

24+ configurable SLA types across email, messaging, chat, and voice, on business-hours clocks synced from Zendesk:

  • Per-field-value thresholds: Urgent 30s, High 5m, Normal 30m
  • Per-queue wait-time overrides
  • Agent-initiated outreach never counts as an instant win
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01

Define

SLA types across every channel you run: email, messaging, chat, and voice. Every clock is business-hours aware, so Friday at 6pm doesn't become a weekend-long breach.

Targets
02

Enforce

Adherence is measured live, per field value and per queue. Urgent and Normal each carry their own metric on the same SLA.

03

Defend

Adherence surfaces as quick stats, trends, per-agent columns, and scorecard sections. The excluding-zeros variants keep the numbers honest.

24+ SLA types, every channel
Biz hours Clocks synced from Zendesk
Per value Thresholds & queue overrides

Make your SLAs mean something.

Start free, or see it on your own queues in a 30-minute demo.

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