01 · The Problem

Your Data is Scattered

In the last 24 hours, your support team handled 2,847 customer interactions across multiple platforms. But this data lives in silos - disconnected, impossible to analyze holistically.

Each dot represents one interaction. Notice how they're scattered with no visible pattern.

The numbers and names in this walkthrough are illustrative sample data.

02 · The Sources

Data From Everywhere

Your interactions come from 4 different platforms. Zendesk handles the bulk, but AI agent deflections, live chat, and messaging each tell part of the story.

Without unification, you're blind to 56% of your customer interactions.

03 · Real-Time Ingestion

Every Event, Instantly

Qvasa streams every event as it happens — from every source, all the time. No batch jobs. No delays. Your data is live the moment it exists.

Watch the data flow into a unified stream in real-time.

04 · AI Classification

Automatic Categorization

AI analyzes each interaction instantly. Is it a support issue or sales inquiry? What's the topic? No manual tagging required — categories are assigned automatically.

Every conversation is classified in real-time as it flows through your system.

05 · Generative Drill-In

AI-Generated Sub-Categories

Within each category, AI generates specific sub-topics automatically. No predefined taxonomy needed — the system discovers what matters in your data.

Top technical issues surface instantly. Click any to see the underlying conversations.

06 · Inferred CSAT

Predict Customer Satisfaction

AI analyzes every conversation to predict satisfaction — even when customers don't respond to surveys. 10% are predicted dissatisfied — these are your at-risk customers.

The red slice represents 285 likely unhappy customers. Catch them before they churn.

07 · Contact Reasons

Why Customers Reach Out

"Where's my order?" is your #1 contact reason at 18%. Password resets are #2 at 15%. These insights used to take weeks of manual analysis.

Each bar shows volume and percentage. Drill into any category with one click.

08 · Trend Detection

Patterns Emerge

Volume spikes 47% every Tuesday at 2pm. Billing questions surge after the 1st of each month. These patterns let you staff proactively.

The timeline reveals rhythms invisible in raw data.

09 · Actionable Intelligence

Insights You Can Act On

All this analysis powers live dashboards, smart alerts, and AI summaries. Set granular alert conditions on any metric — by customer tier, issue type, time window, or any combination.

From 2,847 chaotic data points to a single source of truth.

10 · AI Drill-Ins

Ask Your Tickets Anything

Select any group of tickets and ask a question. "What product issues are driving these complaints?" AI analyzes the conversations and surfaces patterns you'd never find manually.

Turn thousands of tickets into instant insights with natural language.

11 · Agent Performance

Your Team, Ranked

See who's crushing it. Sarah Chen leads with 127 tickets at 99% SLA compliance and 98% CSAT. Notice David Kim's 84% SLA — he may need support on response time.

Sort by tickets, SLA, CSAT, or handle time. Click any agent to drill into their queue.

12 · SLA Tracking

Are You Meeting Goals?

First response time: 94% within SLA. Resolution time: 87% compliant. That 6% gap in first response? It's costing you 171 unhappy customers today.

Real-time SLA gauges update every minute. Get alerted before you breach.

13 · AI Agent Analytics

Self-Service Success

Your AI agents deflected 892 conversations today — that's 31% handled without human intervention. Password resets have a 78% deflection rate. Order status? Only 23%.

Identify which intents to automate next for maximum ROI.

14 · The Result

Chaos → Clarity

From 2,847 scattered data points across 4 platforms to one unified source of truth. Real-time insights. Actionable intelligence. Happy customers.

This is Qvasa.

See Your Data Transform

Book a demo with your actual Zendesk data. Watch chaos become clarity in real-time.
Request a Demo
Integrations

Connect Every Data Source

  • Zendesk

    Support, Talk, and Help Center

  • AI Agents

    Sunshine Conversations, Forethought

  • Messaging

    Quiq, Sunshine Conversations

  • Workforce Management

    Tymeshift, Assembled

  • Data Sources

    AWS S3 for custom data imports

Outputs

From Data to Decisions

  • Live Dashboards

    Real-time KPIs updating every second

  • Reports

    Scheduled and ad-hoc analytics

  • Smart Alerts

    Slack, email, SMS notifications

  • AI Insights

    Auto-generated summaries, in-app or through the AI Agent API

  • Scorecards

    Agent performance metrics

Analytics

Deep Dive Into Performance

  • Agent Leaderboards

    Real-time rankings by tickets, CSAT, handle time, and custom metrics

  • Agent QA

    AI-graded interactions across every conversation, not a sample

  • SLA Tracking

    Monitor first response, resolution, and customer wait times

  • AI Agent Analytics

    Deflection rates by intent, handoff analysis, self-service optimization

  • AI Drill-Ins

    Click any metric to see underlying tickets with AI summaries

Ready to unify your
support data?

See how Qvasa transforms 2,847 daily interactions into actionable intelligence.

Request a Demo