Free
$0/month
Get started with basic analytics
- 3 Open Dashboards
- 1 Demand Alert
- Standard Metrics
- Admin-only Access
Pricing
Starting
at $10
per agent/month, with a free tier to get started
Essentials
$10/agent/mo
For growing support teams
- Up to 20 Dashboards
- Hourly Alerts
- 100 Users
- Email Support
Professional
$20/agent/mo
Advanced analytics & integrations
- Everything in Essentials
- Unlimited Dashboards
- Sunshine Conversations
- Agent Performance
- Scheduled Exports
- Guided Onboarding
Enterprise
Custom
For large-scale operations
- Everything in Professional
- AI Analytics Suite
- Minute-Level Alerts
- AI Agent QA & Scorecards
- Voice & WFM Analytics
- AI Agent API (MCP)
- SSO / SAML
- Premium Support
- Add-on AI Agent Analytics
- Add-on Historical Backfill
Billed annually. Enterprise plans are tailored to your channels, data retention, and alerting needs.