Every conversation graded.
Every grade explained.
AI grades every qualifying email, chat, and call against your rubrics, and writes out why:
- 14 built-in rubrics with valence bands
- Per-interaction or per-ticket rollup grading
- Weighted scorecards roll quality and speed into one score
01
Grade
Every rubric is a set of graded categories across empathy, clarity, troubleshooting, closing quality, and more. Each grade lands in a negative, neutral, or positive valence band.
02
Explain
The AI picks a category and writes the reasoning, ready for coaching conversations.
03
Score
17 built-in weighted scorecards render as snapshot tables, time series, or summary strips. Agent dashboards auto-filter to the viewing agent.
14
Built-in rubrics
17
Built-in scorecards
4
Interaction kinds
Coach with evidence.
Start free, or see it on your own queues in a 30-minute demo.