Scheduled vs actual,
settled live.

Schedule adherence in real time, synced from Tymeshift and Assembled, with idle capacity by skill and ML volume forecasts:

  • Scheduled vs actual agents online, per channel
  • A scheduled-activity column beside live agent status
  • Messaging capacity utilization and free-slot metrics
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01

Sync

Schedules flow in from Tymeshift (Zendesk WFM) and Assembled. Where no connector exists yet, import a CSV and adherence works the same.
02

Adhere

Adherence runs historical and live, per channel and per agent. The plan and the floor reconcile in real time, not at the end of the week.
03

Flex

Idle capacity by skill shows who can move right now. Capacity rules and skill swaps act on it.
2 WFM connectors
Live Schedule adherence
ML Volume forecasts

Staff the floor
you actually have.

Start free, or see it on your own queues in a 30-minute demo.

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